Reviews


I purchased a Sundance Chelsee from Pacific Spas and Sauna, after a lot of research (including, of course, reading reviews of the various vendors). Aside from online research, I went to three different stores to “wet test” hot tubs. I can’t emphasize enough how critically important this was for me in eventually deciding on the Sundance Chelsee. All hot tubs are not created equal, and while the next best competitor, the Jacuzzi J-345, is a great tub, the jets in the Sundance feel much better to me. This is a very personal choice, and since buying a hot tub is a non-trivial investment (both in terms of upfront cost and long-term care/maintenance), it’s important to love what you get.

Robin was incredibly helpful during my decision-making process (in which I wet-tested the Chelsee twice — she was also very patient with me!). We talked about the differences between the Chelsee and the Jacuzzi model, since she used to sell that brand as well; both in terms of the shape of the seats, and the kind of jets, the tubs are very different, and have attributes that make them better or worse for people depending on their height, girth, etc. I never felt like I was being pushed into making a decision by any of the vendors for the brick & mortar stores (unlike at the “hot tub expo” in Pomona, which felt completely scammy to me).

Now to installation. Reuben and his crew were nothing short of fantastic. The tub was installed, electricity added, electrical inspection passed, all without a hitch. They were fast, efficient, and very knowledgeable and competent. They took great care to make sure all of my questions were answered, both during installation, and even afterwards.

All around, the experience with this store was top notch. If you’re looking to buy a hot tub, give them a try!
– C.V.

 

Great prices and Great Service!
– Denis DeFrange

 

Robin, Greg and staff are 5 star professionals. They are extremely patient, take the time to educate you and are a no pressure business. Highly recommend to stop in and they welcome you to try the hot tub in store.
– Jonathan Williams

 

Thank you for your excellent service & excellent product! You took the time to satisfy my every question with your vast knowledge of all the different products that you offer. I especially appreciate the in kind comparisons of the different manufacturers, taking into account the needs & desires I had voiced. In the end, I ended up with the perfect spa delivered by Christmas, when the purchase was made only a few days before. The delivery, assembly and connection staff did a very professional installation and explained how everything on the spa works. Rick & the crew were very friendly & took care to have no damage done to the spa or my property or home. It has been three months since my purchase & I am still very satisfied with my purchase & with your company & the very friendly, helpful & knowledgeable staff. I will continue to patronize your business & refer my other friends to do the same.
– Jennie Soler

 

Great experience all around. We had heard about this company while we lived up north and felt comfortable going back to where we knew. Anyway, Robin was great and Reuben was great. I needed the old spa removed, some cement work, and some electrical work. They were able to handle everything smoothly and very efficiently. All workers and people working with them were superb. The spa looks good and works perfectly.
– Darcy P

 

Your helpfulness and service has been terrific absolutely head and shoulder above our previous spa company. Super helpful and given great advice on the Spa. Thanks!
– Virginia Smith

 

I give you 10 stars, I wish you continued success, whic I know you will have, because of your excellent employees and handling of customers.
– laura leasone

 

Excellent customer service from our showroom jacuzzi trial to delivery-fair pricing helped seal the deal, we use our spa almost daily!
– jewels jackson

 

Beautiful selection of spas here. Very informative and knowledgeable about products as well.
– Harper Jostenski

 

Spa is performing quite well as expected and chemicals help the water being quite enjoyable.
– Shelby H.

 

We just had to write to let you know how much we are enjoying our hot tub. We especially are pleased with the spa you guys offered! This, as you know is a great surprise because I did not want it and felt we had no need. Boy was I wrong. Great sound, great relaxation…all around one of the best investments we ever made. Thank you for all your help, you did a great job & we couldn’t be more pleased.
– Anonymous

 

I came here to buy a Cantabria spa and I love it! its a great size it fits me an my girlfriends when we have a girls day. I love my spa so much and it was a good deal. I use it maybe twice a day and I have had it for a while now and it still feels like the first day I used it. Its great!!
– Anonymous

 

I have priced other places and I am very pleased with their prices. Always very professional and very polite. I reccomend this place highly
– Anonymous

 

Outstanding customer service. I found my dream spa here and am enjoying it almost every night.
– Anonymous

 

Great service very happy with my spa and installation. I will recommend Pacific Spas & Sauna to everyone looking for a spa.
– Anonymous

 

We are so happy with the spa we purchased from Pacific Spas & Saunas. It’s a great addition to our home.
– Anonymous

 

This is my first spa and everyone thought I was nuts for buying it, but now that I have it, it seems like everyone wants to come over. I guess I’m not the crazy one anymore.
– Aston Forney

 

Always courteous, friendly, helpful service
– Han Eagle